Fuel Surcharge
How we handle changing diesel costs so our base rates stay fair and predictable.
1. What is a fuel surcharge?
Diesel is one of our largest and most unpredictable costs. A fuel surcharge is a percentage added to the base freight rate that rises and falls with the price of diesel, so our base rates stay stable and you only pay for fuel at what it actually costs.
2. How it is calculated
The surcharge is applied as a percentage of the base freight charge on each consignment. It is reviewed regularly against the published diesel price, and moves up when fuel rises above our baseline and down when it falls. Any surcharge applying to your freight is shown on your quote and itemised on your invoice.
3. Which services it applies to
The surcharge applies to vehicle, caravan and trailer transport, furniture removals and general freight. Where a fixed all-inclusive rate has been agreed in writing, that agreement takes priority.
4. Contract and account customers
Customers with account or contract rates may have a surcharge schedule set out in their agreement. Contact your freight coordinator if you’d like to review how fuel is handled on your account.
5. Questions
If you have questions about how fuel surcharges apply to your freight, call 1800 262 785 (Mon–Fri 6am–8pm AEST) or email [email protected]. You can also request a quote and we will show the surcharge up front.