Privacy Policy — Ministry of Transport

1. Who we are

This policy explains how Ministry of Transport Pty Ltd (ABN 30696955183) (“Ministry”, “we”, “us”) collects, uses, stores and discloses personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

Depending on how you deal with us, we may collect: contact details (name, email, phone, company); freight and pickup/delivery details, including addresses and photos you upload with a quote request; account and billing information; job application details such as your experience, licence class and resume; records of calls, emails and enquiries; and website usage information such as device, browser and pages visited.

3. How we collect it

We collect information directly from you (for example, through our quote and job application forms, by phone or email), from people you authorise to deal with us on your behalf, and automatically through our website. For recruitment, we may also collect information from referees you nominate and, where the role requires it, relevant licence and medical checks, with your consent.

4. How we use it

We use personal information to respond to enquiries and prepare quotes; to book, carry, track and deliver freight; to invoice and manage accounts; to assess job applicants and manage employment; to meet safety, chain-of-responsibility and other legal obligations; and to improve our services and website. We will only use your information for direct marketing where permitted by law, and you can opt out at any time.

5. Vehicle tracking and delivery records

Our vehicles use GPS tracking, and we collect electronic proof of delivery (ePOD), which may include a recipient’s name and signature. This information is used to provide tracking, resolve delivery queries and manage safety and compliance.

6. Who we share it with

We may share personal information with drivers and depot staff involved in your freight; subcontractors and other carriers we engage; service providers such as IT, payment, insurance and accounting providers; government and regulatory bodies where required by law; and your authorised representatives. We do not sell personal information.

7. Overseas disclosure

Some of our service providers, such as website hosting, email and analytics tools, may store or process information outside Australia. Where this happens we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles. Our website may also load third-party resources such as fonts and images, which can receive technical information like your IP address.

8. Cookies and website data

Our website may use cookies and similar technologies to operate properly and understand how it is used. You can control cookies through your browser settings, although some features may not work as intended if cookies are disabled.

9. Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep information only as long as needed for the purposes above or as required by law, and then securely destroy or de-identify it. Unsuccessful job applications are kept for a limited period before being deleted.

10. Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time and may need to verify your identity first.

11. Complaints

If you believe we have breached your privacy, contact us and we will investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. The current version is always available on our website.

13. Contact us

For privacy questions or requests, email [email protected] or call 1800 262 785 (Mon–Fri 6am–8pm AEST). Post: Ministry of Transport Pty Ltd, Brisbane QLD.