Terms & Conditions
The terms that apply to freight services provided by Ministry of Transport. Last updated October 2026.
1. Definitions
In these terms, “Ministry”, “we” and “us” means Ministry of Transport Pty Ltd (ABN 30696955183). “Customer” means the person or business requesting or receiving our services. “Goods” means the freight we are asked to carry. “Services” means transport, handling, storage and related services we provide.
2. Application of these terms
These terms apply to every quote, booking and service we provide, and override any conflicting terms from the Customer unless we agree otherwise in writing. By requesting a quote, booking a service or giving us Goods to carry, the Customer accepts these terms.
3. Quotes and bookings
Quotes are based on the information the Customer supplies (such as weight, dimensions, pallet count, route and timing) and are valid for the period stated on the quote. If the actual Goods or requirements differ, we may revise the price. A booking is confirmed only when we confirm it in writing or by phone.
4. Customer responsibilities
The Customer must ensure that Goods are accurately described, correctly packed, labelled and secured for transport, and that all documents required by law are provided. The Customer must tell us in advance about any dangerous, hazardous, temperature-sensitive, fragile or oversize Goods. We may refuse or suspend carriage of Goods that are unsafe, unlawful or not as described.
5. Pickup and delivery
We will make reasonable efforts to meet pickup and delivery times, but transit times are estimates unless we expressly guarantee them in writing. We are not liable for delays caused by events outside our reasonable control, including weather, road closures, accidents, industrial action and regulatory requirements. The Customer must ensure someone is available to load and receive Goods at the agreed times and locations. Waiting time, redelivery and storage may incur additional charges.
6. Pricing and payment
Prices are in Australian dollars and, unless stated otherwise, exclude GST. Invoices are payable within the terms stated on the invoice or account agreement. We may charge interest on overdue amounts, recover reasonable collection costs, and suspend services on accounts that are overdue. We may apply surcharges for fuel, tolls, permits, pilot vehicles and other costs that are outside our control, and will tell the Customer where reasonably possible.
7. Tracking and proof of delivery
Our services include GPS tracking and electronic proof of delivery (ePOD). Tracking information is provided as a guide and may be affected by network coverage. A signed or electronic proof of delivery is evidence that Goods were delivered in the condition recorded.
8. Loss, damage and claims
The Customer should inspect Goods on delivery and note any visible loss or damage on the delivery document. Claims should be notified to us in writing as soon as practicable, and within the time stated in the applicable service agreement. Subject to these terms and to law, our liability for loss of or damage to Goods is limited to the extent permitted by law. We are not liable for indirect or consequential loss, including loss of profit, business or opportunity. The Customer is responsible for arranging appropriate insurance for the value of their Goods.
9. Vehicles, caravans and specialised freight
For vehicles, caravans and trailers, the Customer must disclose existing damage, remove loose and valuable items, and provide keys and any operating instructions. For furniture removals and other specialised freight, the Customer must provide accurate descriptions, dimensions and weights, and tell us about access restrictions at either end.
10. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any right or remedy the Customer has under the Australian Consumer Law or other legislation that cannot lawfully be excluded.
11. Privacy
We collect and use personal information, including information provided through our quote and job application forms, to provide our services, manage accounts, recruit staff and meet legal obligations. We take reasonable steps to protect that information.
12. Changes to these terms
We may update these terms from time to time. The version published on this website at the time of booking applies to that booking.
13. Governing law
These terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Queensland.
14. Contact us
Questions about these terms can be sent to [email protected] or by calling 1800 262 785 (Mon–Fri 6am–8pm AEST).